0818917624 (Antoinette), 0824130861 (Alletha) orders@dejanelflorist.co.za

     

      1. Refund Eligibility: Due to the perishable nature of our products, we do not offer refunds. However, if you receive a damaged or unsatisfactory product, please contact us within 1 hour of delivery with photographic evidence, and we will address the issue accordingly.
      2. Complimentary Resolutions: In certain cases, we may offer complimentary replacements or store credits as a gesture of goodwill. This will be assessed on a case-by-case basis, taking into consideration the nature of the issue and customer satisfaction.
      3. Proofs of Damaged Products: To request a refund or complimentary resolution, customers must provide clear photographic evidence of the damaged product or quality issue within the designated timeframe.

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